Privacy Policy



Last updated: April 15, 2020

This Privacy Notice (“Privacy Notice”) outlines how Tile Five, LLC (“Tile Five,” “we,” “our,” or “us”) uses the Personal Information (defined below) that we process in connection with your use of the website, software, service, extension, or mobile application, that links to this Privacy Notice (collectively, this “Service”).


We strive to respect privacy and we recognize the need for appropriate protection and management of any Personal Information that is shared with us as part of using this Service. As used in this Privacy Notice, “Personal Information” means any information relating to an identified or identifiable person. You may choose whether or not to provide or disclose Personal Information in connection with your use of this Service. If you choose not to provide the Personal Information we request, you may still visit and use parts of this Service, but may be unable to access or use certain features, options, programs, products, and services. This Service may contain links to third-party websites, products, services, and advertisements that are not owned or controlled by Tile Five. We are not responsible for the privacy practices or the content of those third party websites, products, services, and advertisements, and you visit them at your own risk.


We may collect various types of biographical, consumer, and support-related Personal Information from you via this Service and any related help center, customer portal or ecommerce site. For example, if you register for an account on this Service, we may ask you to provide a username, photo and/or biographical information. Additionally, you may provide Personal Information to us when you create user-generated content. You may also be asked to provide contact information, a summary of the problem you are experiencing, and any other information that would be helpful in resolving a customer support request.


This Service may invite you to submit Personal Information in the following ways:

  1. (a) Contact Information.

This Service may provide you the opportunity to submit contact information, such as your name, email, and address. When you submit this Personal Information, you are giving Tile Five permission to subscribe you to newsletters and other communications, and to distribute promotional materials to you. If you no longer wish to receive these emails, the opt-out process is described in Section 7 of this Privacy Notice. Tile Five may also use this Personal Information in an anonymized form to improve this Service and for other lawful purposes.

  1. (b) Service Login Information.

We process the username and password of users to enable secure logging into this Service, and we process information regarding your role to appropriately control access to restricted content. We process this Personal Information only as necessary to provide this Service under our Terms of Use, and to further our legitimate interests in protecting this Service and content.

  1. (c) Personal Information You Disclose Relating to Others.

This Service may allow you to disclose Personal Information relating to another person (for example, a family member). If you disclose any Personal Information relating to other people in connection with this Service, you represent to us that you have the right and authority to (i) submit that information to us, and (ii) to permit us and our third party service providers to manage, process, use, and disclose that information in accordance with this Privacy Notice.

  1. (d) Third Party Providers.

Please note that we use certain third party service providers on this Service to enhance your experience or deliver certain features, functionality, products, and services to you. These third party service providers may collect Personal Information about you when they are performing services on our behalf and/or when you are using certain functions on this Service that are operated by these third parties. Any information, including Personal Information, collected by such third party service providers will be subject to those third parties’ privacy notices or privacy policies, rather than this Privacy Notice. For more information related to our third party service providers, please see Section 6(a) of this Privacy Notice.


Certain information on this Service is collected automatically by means of various software tools, as described below. We have a legitimate interest in using such information to assist in systems administration, information security, abuse prevention, to understand the usage of this Service, to analyze the effectiveness of this Service, and to improve this Service. Alone or in combination with other information, some or all of the automatically collected information may constitute Personal Information under certain laws pertaining to data privacy depending on where you live.

Some of our third party service providers may also use cookies or other methods to gather information regarding your use of this Service. These third party service providers may use these cookies or other tracking methods for their own purposes by relating information about your use of this Service with any Personal Information about you that they may have. The use of this information, including any Personal Information they may have about you, by these third party service providers is subject to those third parties’ privacy notices or privacy policies, rather than this Privacy Notice.

  1. (a) Usage Data Collection.

As part of this Service, we collect anonymous usage data. This is non-Personal Information that includes, but is not limited to, internet protocol (“IP”) addresses, type of browser, Internet Service Provider (“ISP”), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us (collectively, “Usage Data”). This Usage Data may be used to monitor and analyze use of the Service, technical administration, to enhance functionality and user-friendliness, and to better tailor this Service to your and our other visitors’ needs. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the purposes provided in this Privacy Notice.

  1. (b) Cookies.

We use cookies, which are small pieces of data stored in text files, to make interactions with this Service easy, efficient, and meaningful. When you visit this Service, our servers may send a cookie to your computer or other device. Standing alone, cookies do not personally identify you; they merely recognize your web browser. Unless you choose to identify yourself to us, either by responding to an email, opening an account, or filling out a web form, you remain anonymous to us. We may use cookies that are session-based or persistent. Session cookies exist only during one session – meaning, they are downloaded to your web browser when you visit this Service, but then they disappear from your computer/device when you close your browser software or turn off your computer/device. Persistent cookies, on the other hand, are used for multiple visits to this Service and remain on your computer/device after you close your browser or turn off your computer/device.

Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser.

  1. (c) Do Not Track Signals.

Tile Five does not track users of this Service across third party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to a web browser’s "do not track" signal or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual consumer’s online activities over time and across third party websites or online products/services.

  1. (d) Analytics Service.

We may use certain third party analytics services to improve the functionality, features, or delivery of this Service. We may also use these analytics services to record mouse clicks, mouse movements, scrolling activity, as well as any text that you type into this Service. For example, we use Google Analytics on this Service to track user trends and usage. For more information on Google Analytics’ processing of Personal Information as it relates to this Service, please see By using a browser plugin provided by Google, you can opt out of Google Analytics.


If you submit or we collect Personal Information through this Service, then such Personal Information may be used to:

● Provide, analyze, administer, and improve this Service and related services;

● Contact you in connection with support for this Service

● Perform information and records management for our commercial clients in relation to our CRM products

● Protect our rights, our property, or the rights of third parties; and

● Ensure the technical functionality and security of this Service.


We do not sell, lease, rent or otherwise disclose the Personal Information collected from this Service to third parties unless otherwise stated in this Privacy Notice or unless you otherwise consent to us doing so. The following sets forth when and where we disclose Personal Information collected through this Service:

  1. (a) Third Party Service Providers.

We use third party service providers in connection with our Service. These third party service providers assist us in performing core functions (such as hosting, data storage, and security) related to our operation of this Service and/or by making certain interactive tools available to you as a user of this Service. We also use third party service providers for technical support, application development, tracking and reporting functions, quality assurance, and other services. We use commercially reasonable efforts to only engage with third party service providers that post a publicly available privacy notice or privacy policy.

  1. (b) De-Identified and Aggregated Information.

To better serve you and improve this Service, Tile Five may conduct research utilizing certain anonymized Personal Information in statistical form. This research may be compiled and analyzed on an aggregate basis, and we may share this de-identified or aggregated information with our affiliates and third parties with whom we do business. This de-identified or aggregate information does not identify a user personally. Tile Five may also disclose de-identified or aggregated information in order to describe this Service to current and prospective third parties with whom we conduct business and to other third parties for other lawful purposes.

  1. (c) Advertisers.

From time-to-time, we engage third parties to provide advertising services to assist us in advertising our brand and Service. Those advertising services may target advertisements on third party websites based on cookies or other information indicating previous interaction with this Service.

  1. (d) In the Event of Merger, Sale, or Change of Control.

We may transfer or assign this Privacy Notice and any Personal Information to a related or third party entity as part of a merger, acquisition, sale, or other change of control of our business, assets, or stock, including in connection with any bankruptcy or similar proceedings.

  1. (e) Other Disclosures.

We may disclose Personal Information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) detect, prevent, or otherwise address fraud or security issues; or (iii) protect against harm to the rights, property or safety of Tile Five, our users, or the public.


If you have questions regarding the Personal Information collected via this Service, you may submit an inquiry to and we will use commercially reasonable efforts to respond in a timely manner in accordance with applicable law. You may choose not to receive future promotional or advertising emails by selecting an unsubscribe link at the bottom of each email that you receive, or by responding to the emails directly and requesting removal if such a link is not available. Additionally, you may send a request specifying your communications preferences to Please note that even if you opt out of receiving the foregoing emails, you cannot opt out of receiving transactional emails related to this Service.


Please note that this Service is directed towards users who reside in the United States. By using this Service, you consent to the collection, storage, processing, and transfer of Personal Information in and to the United States, or other countries and territories, pursuant to the laws of the United States. While some of these countries may not offer the same level of privacy protection as your own, we commit to uphold the privacy protections as explained in this Privacy Notice.


We reserve the right to retain any Personal Information as long as the Personal Information is needed to: (a) fulfill the purposes that are described in this Privacy Notice, and (b) comply with applicable law.


The security of Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee the absolute security of Personal Information or this Service.


We do not target children and do not knowingly collect any Personal Information from children under the age of thirteen (13). When a user discloses Personal Information on this Service, the user is representing to us that he or she is at least thirteen (13) years of age. If we become aware of Personal Information in our systems of children under thirteen (13) years of age, we will take commercially reasonable steps to delete such information promptly.


This Privacy Notice does not apply to any unsolicited free-form information you provide to Tile Five through the Service or through any other means. This includes, but is not limited to, information posted to any public areas of the Service, such as forums, blogs, and any ideas for new services or modifications to this Service, and other unsolicited feedback (collectively, “Feedback”). All Feedback shall be deemed to be non-confidential and Tile Five shall be free to reproduce, use, disclose, and distribute such Feedback to others without limitation or attribution. You are responsible for the Personal Information you choose to submit in these instances.


If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of Personal Information about you by Tile Five to third parties for the third parties’ direct marketing purposes. To make such a request, please contact


As our organization changes over time, this Privacy Notice is expected to change as well. We reserve the right to amend the Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice on this Service. We may e-mail periodic reminders of our notices and terms and conditions, but you should check this Service frequently to see the current Privacy Notice that is in effect and any changes that may have been made to it.


Any comments, concerns, complaints, or questions regarding this Privacy Notice may be addressed to